FAQs

How much is shipping?

- Shipping in the continental US & to the military is free on all orders. For US orders outside of the lower 48 (Hawaii, Alaska, American Territories) shipping is calculated at checkout.

Where can I find a sizing chart?

- You can find our sizing chart here. This is for general reference and customers are encouraged to DM or email us for specific sizing questions.

What is your refund and return policy?

- Our return policy is 28 days. If 28 days have gone by since your purchase, unfortunately we cannot offer you a refund. For full details on refunds & returns, read our policy here.

What kind of data does Kate & Audrey collect on me?

- When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Read our full privacy policy here.

Who can I contact if I am having an issue?

- You can send us an e-mail at hello@shopkateandaudrey.com or visit our Contact Us page and submit a message.

Do you ship to Canada, Mexico or Internationally?

- Yes! International shipping is available and calculated at checkout.

Does Kate & Audrey charge sales tax?

- Yes! But it is already included in your final price.

I need to change something on my order. How can I do that?

- We generally ship the same day the order is received. Email hello@shopkateandaudrey.com with your order number as soon as possible and we will try to adjust your order for you in time.